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Welcome to Arothiel.shop. We value your satisfaction and aim to provide a smooth and reliable shopping experience. Please review our return policy below before requesting a return.

1. Return Eligibility

Items may be eligible for return under the following conditions:

  • The item must be unused, unworn, and returned in its original packaging
  • Return requests must be submitted within 30 days of the delivery date
  • Items must be in resellable condition with all original tags and accessories included

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return request, please contact our support team with the following information:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return

📧 Email: marry2649@outlook.com

Once your request is reviewed, we will provide return instructions and the appropriate return address.

3. Return Inspection & Approval

After receiving your returned item, our team will inspect it to confirm that it meets the return requirements.

You will receive an email notification regarding the approval or rejection of your return request.

4. Refunds

If your return is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

5. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Personalized or custom-made products
  • Perishable goods
  • Gift cards (if applicable)

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is damaged or defective
  • The wrong product was shipped due to our error

We recommend using a trackable shipping service for all returns.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Our support team will work quickly to provide a replacement or appropriate resolution.

📧 Email: marry2649@outlook.com

8. Policy Updates

Arothiel.shop reserves the right to update or modify this Return Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.

Thank you for shopping with Arothiel.shop.

We appreciate your trust and remain committed to providing reliable service and customer support whenever needed.